Rich West Email Address

Vice President of Information Technology

Billtrust is the premier provider of Payment Cycle Management, helping businesses accelerate Invoice-to-Cash. Our business provides a flexible, automated invoice-to-cash solution that meets diverse buyer requirements and speeds cash application through tailored invoice delivery, secure multi-channel payment enablement, and intelligent matching and payment posting. Working with more than 1,200 North American businesses, Billtrustas comprehensive offerings enables its clients to solidify customer relationships, increase productivity, improve cash flow, and seamlessly migrate to electronic channels.

Rich is an innovative results-oriented strategic Information Technology executive who leads with transparency and integrity to deliver revenue generating positive organizational transformation. He is an engaging communicator who is adept at building and leading strong high performing diverse teams through clear communication, positivity, empathy, and direct mentorship. Rich adapts to deliver new and innovative solutions to enable technology to drive the business. Now for the keyword searches: CORE COMPETENCIES: LEADERSHIP: Mentor, SMART goal planning, Agile SCRUM, Strategic Planning/Budgeting, Resource Planning/Optimization, Manage Mission & Vision, Training, Vendor Relationships, Client/Customer Relationship Building PROCESS IMPROVEMENT: Process Engineering, ITIL, SDLC, Change Management, Compliance (PCI DSS, HIPAA, HiTech, SOC) IT ENGINEERING: Infrastructure automation (Ansible, Terraform, Git, GitLab), containerization (docker, Rancher, Kubernetes), Storage systems (structured and unstructured : EMC Isilon, HPE Nimble, S3), Database Administration (MySQL, NoSQL (Redis, Mongo)), Business Integration, Data & Services INFRASTRUCTURE: Systems Development, Systems Implementation, UNIX Systems Administration, Windows Systems Administration, LAN/WAN Network Services, technology Integration OPERATIONAL STRATEGIES: Disaster Recovery, 24/7 Data Center Operations, DevOps, Hardware/Software Validation, Systems Migration/Conversion, Web/Internet Design/Operations, Customer focused, desktop support CLOUD STRATEGIES: Cloud Systems, Amazon Web Services (AWS), Microsoft Azure, PaaS, SaaS, microservices