Daniel Serafin Email Address

Chief Information Officer and Senior Vice President

Avidia Bank provides state-of-the-art electronic banking capabilities to businesses and consumers across Central Massachusetts and beyond through online access and full-service branches. Avidia Bank is a $1.2 billion mutual bank, headquartered in Hudson, MA with branches in Hudson, Westborough, Clinton, Leominster, Marlborough, Northborough and Shrewsbury.

20+ years of IT management and leadership experience leading systems engineering teams. Successfully provided systems infrastructure solutions, including deployment, support and disaster recovery capabilities for 1200+ windows and Unix servers. Implemented ITIL based production management oversight showing 70% reduction in incidents through a collaborative effort across multiple teams. Developed and delivered production status reports to organizational leaders creating an atmosphere of accountability and ownership