DIRECCTOR, CORPORATE OPERATIONS
Ashley Furniture Industries is the largest United States home furnishings maker and retailer, headquartered in Arcadia
SUBJECT MATTER EXPERT (SME) MERCHANDISING, SUPPLY CHAIN, MARKETING, HUMAN RESOURCES Accomplished C-level Senior Executive and Business Leader with more than 30 years’ SME expertise managing/leading large scale (regional/national/international) operations, people, resources in complex retail environments. Self-directed leader adept at creating business vision, executing strategy, increasing revenue/profitability, market/product brand familiarity. A ‘go-to’ expert with the ability to stabilize complex business challenges. Proven expertise in partnerships/stakeholder engagement, customer experience, vendor relations, team building. AREAS OF EXPERTISE •Collaborative/Consultative •Trusted Advisor/Leader •Board/C-Level Advisor, Chief of Staff •Coach/Mentor •Adept Written/Verbal/Public-Facing Communication •Continuous Process Improvement/Best Practice •Staff Development/Empowerment/Team Builder •Exceptional Interpersonal/Influencing •Master Negotiator/Networker •Owner: Profit/Loss, Budget/Forecast •Crisis Management/Proactive/Creative Issue Resolution •Key Driver of Ongoing Revenue Growth •Strategic Planning/Execution/Management •Visionary: Definition/Passionate Support/Driver •Analytical/Data-Driven Decision-Making •Market Research/Trending •Risk/Benefit/ROI Analysis/Operational Execution •Manufacturing/Corporate Operations •MS Office Suite (Word, Excel, PowerPoint) NOTABLE ACCOMPLISHMENTS Ashley •Led transformation team to restructure Ashley’s wholesale sales organization; aligned growing product line resulting in greater customer efficiencies/less product line redundancy; outcome was ~10% immediate years’ revenue growth •Oversaw development of 200+ Ashley stores across the U.S./Canada adding ~ $1.4B to retail portfolio resulting in maintaining Ashley retail as the number one home furnishings retailer in the US •Increased corporate-owned store profitability by 33% in the first year; continued profitability growth in year 3 by ~50%, doubled profitability in 2021. Revenue grew from ~$800million to $1.6B •Consolidated logistic, sales, finance, merchandising, marketing, customer service operations reducing redundancy, establish best practices and drive improved accountability for performance. Additionally established a Retail Profit Sharing program for all retail associates •Collaborated to develop formal integrated leadership lifestyle practice within the Retail organization based on (book): The Human Operating System--to build teamwork and execute for exponential growth See Projects for more Notable Accomplishments
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