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Afiniti is the world's leading applied artificial intelligence and advanced analytics provider, which transforms the way humans interacts by pairing individuals on the basis of behavior. Afiniti operates at the cutting edge of telephony sales optimization| serving key FTSE 100 and Fortune 100 multinational clients. To date, Afiniti has delivered over $4 billion in revenue for its clients.\r\n\r\nAt the heart of Afiniti's proposition is its unique ability to measurably increase contact center revenue by 4-6%. Afiniti delivers this lift using its patented "Artificial Intelligence" technology to identify psychographic and demographic pairings between customers and agents which are more optimal than the random "longest waiting agent / longest waiting caller" strategy, traditionally deployed in contact centers.\r\n\r\nFounded in 2009, Afiniti has to date delivered over 150 programs across North and South America, Europe, Asia and Africa. Afiniti headquarters are in Washington D.C., with a further eight offices around the world.

* Experienced professional technology leader and consultant with rare combination of critical thinking, technical and business skills that have been used to drive business results, up to 15% spending operational efficiencies in Fortune 300 telecommunication companies. * 15+ years of successful management consulting experience, including being spearhead for $10M/Y accounts, such as T-Mobile USA. * Expert knowledge of strategy, operational planning, analysis (business, systems and economic), visualization, process improvement and specifying information systems. * Trusted and highly adaptive advisor used in company turn around projects, with experience of assessing approximately 150 VPs and Director level staff officers at various clients, for the purpose of identifying areas of improvement in performance. * Experienced IT Director at Fortune 300 company, driving remediation of 5 identified significant deficiencies and leading team of 30 people to address vendor management, security and contractual concerns. * Key Qualifications: Critical Thinking, Objectivity and Logic, Effectiveness, Leadership, Troubleshooting, Visualization, Writing. Methodologies & Technologies Agile, Cloud, Confluence, CSG, Data Modeling, EMS, HFC Telephony, HSD, iOS, JIRA, MS Office, Mobile Telephony, OS X, Omnigraffle Pro, OSS/BSS, Open Source, Operational Planning, Perl, PEST, Python, SDLC, Social Media, Simplification, Strategic Planning, SWOT, Swift, SQL, TOGAF, TMN, Unix, UML, Visio, Windows, Xcode