Betsy Koch Email Address

Official Member

Afiniti is the world's leading applied artificial intelligence and advanced analytics provider, which transforms the way humans interacts by pairing individuals on the basis of behavior. Afiniti operates at the cutting edge of telephony sales optimization| serving key FTSE 100 and Fortune 100 multinational clients. To date, Afiniti has delivered over $4 billion in revenue for its clients.\r\n\r\nAt the heart of Afiniti's proposition is its unique ability to measurably increase contact center revenue by 4-6%. Afiniti delivers this lift using its patented "Artificial Intelligence" technology to identify psychographic and demographic pairings between customers and agents which are more optimal than the random "longest waiting agent / longest waiting caller" strategy, traditionally deployed in contact centers.\r\n\r\nFounded in 2009, Afiniti has to date delivered over 150 programs across North and South America, Europe, Asia and Africa. Afiniti headquarters are in Washington D.C., with a further eight offices around the world.

A uniquely experienced Vice President Global Human Resources with a demonstrated history of working in the computer software industry overseeing all aspects of HR across several global locations. Strong human resources professional skilled in Payroll, Paycom, HRIS Systems and HR Technology, Microsoft Suite, Customer Satisfaction, Team Building, Administration, Compensation & Benefits, HR policy, Immigration, Learning & Training, Large scale hiring and layoffs, Engagement, Networking, Crisis Management and more. In my current role, I led the HR department transformation from the companys beginning as a small startup through its growth to today over 2500 employees across the Globe. (US, Canada, Brazil, Mexico, UK, France, Spain, Luxembourg, Italy, Ireland, Bermuda, Turkey, Pakistan, UAE, China, Hong Kong, Japan, Australia, South Korea). I am particularly adept at problem solving, de-escalation, crisis management, personalized coaching, open door employee support and advocating for employees and their well being.