Director of Operations and Client Experience
Academic Partnerships helps university partners develop, market, optimize, and grow their online presence by supporting the conversion of quality on-campus programs to engaging online formats, attracting and enrolling qualified students, and providing ongoing support to retain students through graduation.
Experienced leader with a strong general management background. Excels at aligning business strategy with available resources to maximize operational efficiency, increase customer and employee satisfaction and promote growth. Currently focused on innovation in the education space. Focus areas: - Online education - E-learning - Adult Education - Strategic Planning - Organizational Design - International Client Service Delivery - Talent Management - Recruitment, Training & Team Building - Process Improvement & Redesign - Change Management - BA in International Relations and MBA from Chicago Booth - Languages: German (conversational)
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