Susan Hartmann Email Address

Unisys is a global information technology company that solves complex IT challenges at the intersection of modern and mission critical.

Transformational IT Executive, with 25+ years of experience and a reputation for delivering inventive business strategies and client-focused solutions that transform the global operational environment. Track record for delivering results for the operating and technological landscape. Broad experience turning around inefficient operating environments by redesigning and streamlining processes and procedures. Adept at leveraging IT to enable business objectives and reduce operating cost. Experience spans financial, insurance, manufacturing and public sector. Key companies include: J.P. Morgan, SMBC Capital Markets, AXA Financial, MetLife, Dell Technologies: DuPont USA, New York City Department of Education. Managed over 180+ global resources and vendors located in 67 countries. Examples Key Metrics: - Sold $400M+ TCV over 5 years - Increased annual revenue by 300% from $12M to $49M - Improved end-user operating cost by 32% for a fortune 100 company by identifying and implementing operational efficiencies - Developed and integrated reusable service components for an eCommerce environment yielding $36M savings. - Delivered first year call center savings of 18% by shifting users to self service. Received multiple honors including Client Executive of the Year and Account Team of the Year, for delivering successful client transformation (Next Generation EUC & Global Service Desk) and outsourcing initiatives. Keywords: IT Outsourcing, Relationship Management, Service Delivery, Operations Management, End User Transformation, Vendor Performance, Cross Function Team Building, Matrix Management, End-to-End Support, Service Desk, Service Management, ITIL Foundations v3 Certified, Remote Break Fix, Asset Management, Asset Services, Application Packaging, Application Re-hosting, Application Testing, Sales Executive,