Lisa Oswald Email Address

Customer Service Strategy and Operations Leader

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Lisa is a customer strategy and operations leader who builds world-class sales and service organizations. Lisa has successfully led the transformation of customer service organizations in both startup, high-growth enterprises and traditional corporate environments. Whether as a change agent creating best-in-class service cultures or an operations expert building the most efficient customer service organization in an industry, she creates value for companies and consumers. Lisa is a concept-to-execution expert who improves a company’s competitive position and profitability, and creates high-performance cultures with a strong commitment to customer satisfaction and quality.She is the recipient of the Gold Stevie Award® for Customer Service Executive of the Year from American Business Awards in 2013 and the Customer Service Excellence Award from the British Travel Awards in 2014 and 2013.Expertise: Customer Experience Strategy, Call Center Operations, Start-Ups, Operational Turnarounds, Product Operations, BPO / Vendor Management, Voice of Customer Initiatives, Quality Management Programs, E-Commerce