Experienced Information Technology Leader
Tillster is the global leader in customer engagement programs and self-service ordering for the quick service restaurant and casual dining industries. The company provides multi-channel, market-specific digital solutions for ordering, payment, loyalty and lifecycle management that integrate across online, mobile, tablet, kiosk and call center platforms.
A proven analytical, strategic, and tactical senior leader with extensive executive experience in highly complex information technology management environments in a career complete with increasing responsibility and significant achievements. • Superior leadership, direction, and technical oversight to staffs to 45 members in multiple teams. • Leads engineering, deployment, and support of IT infrastructure and applications in Fortune 500 multi-site data center and Cloud Based environments. • Reduces the cost of IT infrastructure while improving the quality and availability of computing resources. • Achieving results through successful application of project management methodologies, the principles of ITIL (the IT Infrastructure Library) and ITSM (IT Service Management), as well as process excellence (Six Sigma). Specialties: Business Process Innovation Change Management Data Warehouse – Business Intelligence Disaster Recovery/Business Continuity Global Data Center & NOC Management ITIL v3 Service Management - COBIT Large Scale Application Deployments Organizational Development and Transformation Program and Project Management Sarbanes-Oxley, PCI Storage Technology - SAN/NAS/iSCSI/CIFS System and Infrastructure Architectures Team building, mentoring, motivating Virtualization & Cloud Computing Architecture
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