Robert Fraser Email Address

Executive Director Information Technology Operations

TeleTech, founded in 1982, is dedicated to making every customer experience a human experience. But, delivering those experiences across all channels all the time is easier said than done. Disconnected technology systems, data silos, outdated processes, and rising costs often stand in the way. Through its proprietary Humanify Customer Experience as a Service offering, TeleTech helps brands break through the barriers to deliver amazing, real experiences every time.

I am a skilled Leader in Information Technology systems as well as Client Facing activities in the small customer venue as well as large BPO spaces with globally recognized brands. Accomplished communication skills directed at C level audiences as well as tactical IT and business owners. Proven track record of team building/restructuring, with direct reports from 10-120 members, in both leadership roles as well as tactical duties. Functions well in both core IT duties as well as the strategic arena. 10 + year’s experience in IT. Proven track record of bringing challenging projects in on time and on budget. Specialties: • Team Leadership/Building/Restructuring • Skilled Team Mentor • Executive communication • Project Planning and Execution • New Project launch • Dept. Restructuring • Process Improvement based in Six Sigma • Skilled working with high visibility clients • Issue remediation/triage and proactive process improvement • Extremely adaptable to changing conditions/clients • Diverse knowledge of networks, telephony, desktop technologies and core infrastructure of large enterprises • Efficiency Improvement • Skilled document/process creation • Bridging the gap between the business and IT groups