Maximiliano Diaz Email Address

Executive Director, Enterprise Analytics and Information Solutions

TeleTech, founded in 1982, is dedicated to making every customer experience a human experience. But, delivering those experiences across all channels all the time is easier said than done. Disconnected technology systems, data silos, outdated processes, and rising costs often stand in the way. Through its proprietary Humanify Customer Experience as a Service offering, TeleTech helps brands break through the barriers to deliver amazing, real experiences every time.

Results-driven leader with + 10 years of IT experience, aligning technology solutions with business strategies. Experience in leading globally distributed teams through high grow, fast decline, and specially enjoy turnaround scenarios. Comfortable with working in high performance organizations within a multi-cultural, globally distributed work force. Leadership style that leverages metrics, performance-based goals and shared purpose to inspire and develop employees. Duties include the strategic planning and execution of projects that drive value into the whole organization. Experience with building an offshore support model to support a 24/7 global footprint.Specialties: Strategy Development / Business & Technology Alignment / Contact Center Technology / IT Vendor and Sourcing Management / eCommerce / Compliance / Program Management / Operating Budgeting / Six sigma / PMP / CMMI / Scrum / Business Intelligence / Data Warehousing