Richard Russell Email Address
@stratus.com
Captain
Stratus TechnologiesUa solutions enable rapid deployment of always-on infrastructures, from enterprise servers to clouds, without any changes to your applications.
I have wide-ranging experience in the customer support realm of the Information Technology enterprise. I've worked desktop support, phone support, support for VIPs, corporate communications, and various parts of the desktop technology infrastructure. I've managed projects, a call-in/walk-in IT help desk, and managed corporate ITSM applications delivered on-premise and via SaaS.Specialties: Customer service analysis and research, customer service skills, employee supervision, solving unusual or poorly communicated technical problems, desktop/laptop technology and infrastructure, applications for IT service management (ITSM), SaaS application administration.
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