Kimberly Johnson Email Address

Senior Director, Customer Service and Inside Sales

SFC strives to create a safer workplace in all industries where floor hazards are a reality. The SFC team's focus is to deliver the ultimate in slip-resistant technology as well as classic and fashion styling, through a complete line of footwear designed to improve the "quality of life" of the working person by combining slip-resistance, comfort and durability into all our products. SHOES FOR CREWS(r) - The Shoe That Grips - is the global leader in slip-resistant footwear. With distribution centers in California, Canada and Ireland, we protect over 100,000 workplaces worldwide.

Kim is a dynamic and seasoned professional that holds a strong passion for the Customer. She brings 37 years of leadership experience and skill , focused on Corporate Customer Service and Call Center operations in Retail and B2B spaces. Her passion, drive to succeed and integrity provide for effective leadership, optimal business relationships and results. She loves to dig into data, issues and processes. Problem solving is her forte that enables her to build efficiency, enable employees and create positive results for the people, business and customer. Early in her career, Kim developed and honed her business skills in Florida Citrus Management and Production, later transferring her skills and experience to support the day to day operations of a 1,200 person customer contact center. Most recently, Kim supported Shoes For Crews and QVC's Florida Customer Services and Contact Center Operations in various leadership roles. She thrived in the role of Sr. Director, Customer Service overseeing all aspects of Customer Service Operations. She is a goal-driven leader, who maintains a positive, productive work climate and confidently motivates and coaches employees to exceed high performance standards. Kim has a strong talent for conveying and marketing information with a proven talent for inspiring others to take action. She brings with her a history of producing high levels of work, placing a strong emphasis on challenging legacy issues and aligning outcomes to the company agenda. She is poised and competent with a keen ability to maintain her wit and a sense of humor under pressure. Kim places a high value on creating a strong culture that promotes accountability, teamwork, ethics by recognizing and celebrating contributions and success. She believes in creating a work environment where people feel valued, obtain growth opportunities and strive to contribute their very best. Kim is a caring mentor and spirited leader that brings her passion, work experiences and unique personality to create a high performance, people focused culture.