Doug Staubach Email Address

Chief Information Security Officer

ServiceSource provides purpose built Revenue Lifecycle Management solutions, best-practices and technologies to grow and retain recurring revenue from existing customers.

Chief Information Security Officer (CISO) at one of the largest global providers of B2B customer experience (CX) solutions and technology: ServiceSource International. This organization offered revenue generation via digital sales and customer success for some of the world’s best recognized brands. - - The company I worked for was acquired by a much larger company, so I am now open to new opportunities. With more than 20 years of excellence in IT security and compliance initiatives, I have been at the forefront of transforming internal processes with innovative approaches; employing cost effective strategies to address risks and quickly achieve sustainable compliance with regulatory standards. I have developed and implemented programs for SOC2, ISO 27001, SOX, NIST-CSF, PCI, HIPAA, and GDPR. I have hands-on experience with security and privacy requirements for healthcare, media/telecom, finance/banking and B2B service companies. I love all things security and risk-related and can help any organization create or revitalize their information security program, whether it be a company that is growing and wants to attain certain security or compliance certifications, or one that has experienced a recent problem and wants to transform their existing program. The top three leadership attributes that set me apart from other CISOs are my: 1) Business Value: I bring sensible security to all aspects of the business, from early-stage decision making, to contract negotiations, driving business growth, guiding transformation, expanding in new geographies and markets, optimizing processes, managing costs, and preparing for mergers and acquisitions. 2) Operations Background: I have owned my own business, and have served in major corporations. I understand that security must enable business instead of blocking it. My focus is on making security feel like a natural part of business flow (no "mall cop attitudes" on my teams). 3) Agile Problem Solver: I possess a rare ability to quickly digest data, analyze and prioritize risk scenarios, and initiate planning and execution to address them. I always stay current with the latest technology, but I also know from experience that some problems are better solved with simple/low-cost solutions. Most importantly, people like working with me. I am a charismatic tech leader who builds collaborative relationships with clients, colleagues and other key business partners. I am open-minded and approachable, I lead by example, and I am exceptionally good at building or repairing trust relationships though reflective listening.