Rick Hall Email Address

Chief Digital Officer North America

At Royal Canin, we make the most precise and effective nutrition for cats and dogs based on size, age, lifestyle, breed and to address specific needs.

Results......The motivational force driving me is seeing results on operational initiatives and accountability that my team has put into place to increase revenue, improve quality and manage costs. I am recognized as an operational executive that drives transformational change by ensuring accountability and controls that drive efficiency, increase shareholder value and client satisfaction. My area of expertise lie in the ability to drive increases in revenue and manage costs while meeting my clients service level expectations. This is done through creating value add services for our clients, identifying additional areas within our market to focus on growth and reduction of costs associated with performing these services through accountability, sound process and cost management. Success Stories: ● Customer Satisfaction toolset to include Net Promoter and Net Loyalty programs. ● Centers of Excellence created to include Operations, Workforce Management, Client Services, Quality / Training, Sales and Marketing, Technology and Application Development across enterprise. ● 15% improvement in Quality across enterprise. ● 20% reduction in Cost per Unit. ● Standardize Operational Controls across enterprise. ● Client Satisfaction increase by 15% year over year.