Fitz Valdez Email Address

Director, Product Management

Property management software and rental housing management solutions for multifamily, single family, senior, commercial, and more.

I have spent most of my career leading teams of support professionals ranging from end user computing, application support, and on-boarding services. I pride myself in creating cohesion in a team through hiring, training and coaching all while accomplishing the goals of the organization. What I enjoy most is providing solutions to business units, executives, and most of all the customers. Technology has always been a passion of mine and I enjoy working and surrounding myself with talent that has the same passion. Specialties: Help / Service Desk - Business Process Creation and Analyses - Google Apps Implementation - Microsoft Office 365 - Cloud Computing - Client On-boarding - Kaseya - End User Computing - Over Seas Call Center Management - Incident Management - Employee Engagement and Retention - Desktop Support - Customer Service Relations - Technical Documentation - Support Reporting & Analytics - Policy Creation & Enforcement - Knowledge Management - Team Building & Mentoring - Talent Development - Strategy & Roadmaps - Vendor Management