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Carla Caraccio Email Address


Job Title

Senior Manager Information Technology


Progress offers the leading platform for developing and deploying mission-critical, cognitive-first business applications for competitive advantage.


I am a 20 year IT professional with experience managing the creation of a corporate HelpDesk from the ground-up and evolving same into a 24x5 global support team; managing technical and diverse teams and supporting the corporate IT infrastructure. Also possess proven success with managing the design, staffing and overall implementation of an offshore support team and with managing IT projects of various sizes including the design and build of a corporate IT data center. Specialties: - Leading teams to deliver a high quality and appropriate level of service to IT customers. - Management of a global IT team where local personnel laws, cultural differences and time zones can present a challenge. - Management of IT projects. Possess a good understanding of business process and the IT infrastructure and application needs to support such processes and how to bring the two together.

Last University
Graduated from Suffolk University
Lives in North Billerica.

Other people working at Progress:

Tony MurphyDirector
David BestGlobal Head, Strategic Engagement
Jeffrey EdwardsContent Marketing Manager
Sophia XuVice President Corporate Development
David Atkins**********@progress.com
Bob GomezIntegrity, Expectations Level-setting, Delivering Great Customer Service, A Different Approach to Sales
Thomas ConnerSenior Software Engineer
Jennifer Ortiz**********@progress.com
Ron Stier******@progress.com
John MeloVice President Human Resources
Melissa Puls*****@progress.com
Nancy FlemingSenior Director, Human Resources
S. King*****@progress.com
Dave Benson**********@progress.com
Robert Palumbo********@progress.com
Mark TroesterBusiness and Technology Strategy and Chief Information Officer Strategist and Cognitive Tech and GTM Strategy

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