Carla Caraccio Email Address

Senior Manager Information Technology

Progress offers the leading platform for developing and deploying mission-critical, cognitive-first business applications for competitive advantage.

I am a 20 year IT professional with experience managing the creation of a corporate HelpDesk from the ground-up and evolving same into a 24x5 global support team; managing technical and diverse teams and supporting the corporate IT infrastructure. Also possess proven success with managing the design, staffing and overall implementation of an offshore support team and with managing IT projects of various sizes including the design and build of a corporate IT data center. Specialties: - Leading teams to deliver a high quality and appropriate level of service to IT customers. - Management of a global IT team where local personnel laws, cultural differences and time zones can present a challenge. - Management of IT projects. Possess a good understanding of business process and the IT infrastructure and application needs to support such processes and how to bring the two together.