Lawrence Levine Email Address

Senior Client Experience Consultant

Peapack-Gladstone Bank is a commercial bank that provides innovative private banking services to businesses, non-profits and consumers which help them to establish, maintain and expand their legacy.

I am a Senior Client Experience Executive and Consultant who has developed new service protocols for the world's largest international banks as well as the most respected regional banks. The impact of my work resulted in one New Jersey Bank receiving the highest Bank 'Net Promoter Score' (a measure of client loyalty), as well as being designated by American Banker as one of 'The Best Banks to Work For.' Listen to my podcast on how to deliver an exceptional client experience by clicking on the 'BANK TO BANK' link below, then clicking 'View' on the next page, and then the Play Arrow. Given our current pandemic crisis, I have now developed a plan that would be helpful to any bank or organization that is today struggling with how to deliver an enhanced client experience, and how to simultaneously implement and maintain social distancing measures. I have choreographed exactly how this would work, from the moment a client enters a branch or office, thru a meeting with their banker and/or the execution of a transaction, and thru safely exiting the branch or office. Specialties: High Energy Leadership | Client Experience Leadership | People Management | People Development | Coaching | Building Net Promoter Score Process | Building Support Services Organizations | Client Services Management and Strategy | Service Effectiveness | Client Experience Improvement | Managing Product Implementation Services. Developing Programs to Grow Business/Motivate Staff | Process Improvement | Developing Productivity Tools/Efficiency Improvements. Strategic Planning | Building Partnerships | Maintaining Controlled Operating Environment.