James Fairweather Email Address

Chief Innovation Officer

Pitney Bowes powers billions of transactions across the world of commerce. Big or small, physical or digital, we help you market, send and collect.

As the Chief Innovation Officer at Pitney Bowes, I lead the innovation strategy as we continue our digital transformation and move to growth markets. I am passionate about building products clients love; and working with the client to ensure the product fits. During my tenure at Pitney Bowes, for the past 23 years, I’ve had the opportunity to work across a huge variety of projects - across industries, with a large array of technologies, in Science, Technology, Engineering, Art and Math. STEAM. Prior to my role as CIO, I was the Chief Technology Officer for Pitney Bowes Commerce Services. In this role, my team and I were responsible for the software development of Pitney Bowes Commerce Services including their industry leading cross-border and domestic technology solutions, and the integration of key acquisitions including Borderfree and Newgistics. From 2012 through 2017, I led the company’s strategic digital transformation and technology initiatives across Design, SaaS, Data and Analytics, API Management, Security and Mobility. Among my most important achievements I consider creating training initiatives to bring digital competencies to 1200 Innovators and implementing an API strategy and program that resulted in the development of over 500 APIs that drove significant incremental new organic revenue. In addition, under my leadership, Pitney Bowes developed and deployed over 30 applications in Amazon’s cloud and developed a Big Data Lake to support all lines of business with over one hundred cross business data sets and a team of data scientists across the company engaging in the development of analytics and machine learning algorithms using the lake. I’m also proud to have led the User Experience organization and championed the development of Pitney Bowes industry-recognized Design System and adoption of Design Thinking practices. I admire renaissance technologists in our global world, and I am proud to be part of a team that focuses on creating value and delivering great client experiences. I am passionate about new ideas, and I am driven by a job well done.