Robin Cox Email Address

Information Technology Manager

OFFICE is a retail store that offers fashion footwear and shoes.

IT Director with extensive experience in creating business oriented strategies, managing successful projects, delivering high quality services and running efficient operations. Proven track record of adding value by transforming services and capabilities to ensure strong alignment with organisational goals. Effective communicator and relationship manager who leads, develops and inspires customer centric teams with a passion for continual improvement and exemplary service. Broad portfolio of technical skills and experience across both the strategic/governance aspects of IT and the management of operations, infrastructure and applications. Qualifications in all five stages of the ITIL V3 Lifecycle, coupled with practical experience of implementing ITIL processes and procedures. Skills and Experience • Strategy: development, delivery, business alignment • Leadership: developing, mentoring and inspiring high performing teams • Service Delivery: ITIL adoption, best practice, customer centric culture, continual improvement • Support: helping and enabling people, analysing issues, problem solving, maximising benefits • Relationship Management: effective communication, business partnering, relationship building • Project Management: Prince2 and Agile methodologies • Innovation: identifying and championing new opportunities • Transformation: moving from legacy infrastructure to modern solutions and cloud services • Supplier Management: effective partnerships, outsourcing contracts, monitoring against SLAs • Change Management: business analysis, seamless transition, improving service quality • Governance: budgeting, business cases, controls, security, risk management, business continuity