Strategic Technology Leader Chief Technology Officer
Navy Federal Credit Union is an armed forces bank serving the Navy, Army, Marine Corps, Air Force, Coast Guard, veterans, DoD and their families.
➽ Innovation & Enterprise Architecture Programs | Technology Roadmap Planning | P&L / Budgeting ✦ As a leading promoter and advocate of transformational change, I planned and executed innovation & enterprise architecture programs of multi-million dollar scope. I led disruption across the ecosystem and employed emerging technologies, such as cloud, blockchain, artificial intelligence, biometrics, behavioral analytics, and others. ✦ Most noteworthy are my abilities to digitize products and define technology strategies that deliver exceptional business value. While breeding a culture of innovation within startup, high-growth and turnaround environments, I carve out thought business strategy and workable technology roadmap, along with creating new business models. ✦ Time and again, I have devised flexible, scalable solutions for consumer and organizational problems. At Navy Federal Credit Union, I migrated legacy applications to cloud and container technologies. Furthermore, I deployed an AI-based digital assistant to deliver service excellence. Additionally, I developed new processes to ensure smooth project deliveries. ✦ In highly visible leadership roles, I have directed large-sized cross functional IT teams to achieve successful continuity strategies, elevate IT efficiencies, boost customer satisfaction, mitigate risk, and improve system stability and integrity. My strategies always balance technology innovation & operational effectiveness, while protecting the most important IT assets. ✦ Moreover, I have advanced technology goals, and championed multiple technology upgrades, improvements, and sustainability strategies to better support business needs and lower costs. I also conducted persuasive and influential deal negotiations within public and private sectors to generate new revenues. ✦ As a visionary leader, I provided a positive influence that attracts, develops, and retains world class talent in the organization. I have also built productive, long-term relationships with C-level and senior executives within diverse sectors. TENURE HIGHLIGHTS: ✶ Improved operations efficiency by 45% by migrating digital operations and data analytics capabilities to cloud. ✶ Improved customer satisfaction rating by 15% and improved retention rate by 20% via AI driven financial insights. ✶ Devised technology transformation roadmap for 250+ branches with modern infrastructure offerings. ✶ Project managed successful migration of 75+ sites globally to the new infrastructure at a large Aluminum group.