Jinumal Gupta Email Address

Infrastructure Account Delivery Manager

Mphasis Home Page

Jinumal has over 14 years of Global experience in IT industry in the areas of Service Delivery, Global Account and Relationship management, Datacenter Practices & CoE, Delivery Operations, Solutions Architecture and P&L management along with a strong focus on business operations.Jinumal's core strengths lie in Strategizing, Management of IT Infrastructure, Contract management, build & drive service quality frameworks, service delivery performance measurement systems and service excellence.He is an excellent communicator with exceptional analytical, people management, and co-ordination skills and deep understanding of the Indian and overseas business culture and the ability to work in highly diverse environments with people from varied backgrounds.With a strong focus on operational efficiency, project management practices, ITIL framework and setting up measurement / management system for empowering people and optimize cost, He definitely is an ideal combination of strong delivery and operational skills with an excellent focus on people, metrics, measurement (KPIs), relationship and financial management.Expertise in:▶ IT Operations ▶ Business continuity and crisis management ▶ Client satisfaction/relationship, Business growth and stakeholder management ▶ Infrastructure Management Services ▶ Service Management & IT Compliance ▶ Transition/Transformation Management & Steady State Operations. ▶ Workforce Planning, Resource optimization, Business Operations & Efficiency drives ▶ People Management & coachingCertifications /Academics: BSc-ITMBA-ITITIL V3 ExpertPMI Certified PMPMCITP