Vice President, Customer Experience Management and Professional Services
A deep dive the features healthcare organizations need, obstacles to avoid, and insights from executives who have already made the move to population health management.
An accomplished professional with expertise in healthcare services, operations, and customer experience. Recognized as a leader with a natural ability to rally teams. Driven to deliver market-changing solutions and exceptional client service. Proven skill working with executive leadership and global teams. Specialties: -Payer and Provider Market Expertise -Customer Experience (CX) -Strategic Planning & Forecasting -Project & Operations Management -Healthcare IT, Population Health, & Electronic Health Record Expertise -Provider & Payor Market Space Domain Knowledge -Product Design, Market Analysis, Marketing & Launch -Startup & Business Plan Consulting -Business Development, Revenue, & Profit Growth -Coaching, Mentoring & Training -Technology Expertise, Software Development -Budget & Profit/Loss Management (P&L) -Team Leadership -Data Analytics, Advanced Excel, & SQL
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