Valerie Frazier Email Address

Customer Service Manager

Founded in 1905 as an independent community bank, The Mechanics Bank has become one of the largest banks headquartered in the San Francisco Bay Area. Today, with over $2 billion in assets, we continue to maintain our independence and serve the community with our unique brand of relationship banking. We employ much of the latest technology to provide our customers with the conveniences that they would expect from a much larger bank: MechDirect? Internet Banking, MasterMoney? and Gold MasterMoney? Cards to name a few| however, unlike the megabanks, we can provide these conveniences without sacrificing personal service.

Manage small call center of 15 agents. Monitor service levels, staffing and agent performance. Initiate projects to improve customer service. Work across corporate lines to develop and maintain working relationships with other departments. Manager of Training and Development for Vintage Bank. Established training department. Designed training material for: New Hire Teller New Hire Sales Management Specialties: Designing interactive training material in a wide range of subjects. Conducting needs assessments. Analyzing data. Managing staff.