Keith Franco Email Address

Independent Contractor

McCarter & English, LLP is a firm of over 400 lawyers with offices in Boston, Hartford, Stamford, New York, Newark, East Brunswick, Philadelphia, Wilmington and Washington, DC.

Consummate corporate professional with over 30 years of experience in various production-related environments from computer output to microfiche and microfilm to print and mail production/distribution. From early analog and emerging digital solutions for data archival/retrieval to offset and variable-digital printing/finishing, mail production/distribution, database management, analytics and reporting, career is filled with outstanding achievements in production management including supervision over staff as well as profit and loss accountability through successful cost containment. Have over 20 years of sales and sales management experience consistently meeting or exceeding sales goals, winning sales contests, etc., while reporting results to executive level management in a fast-paced, deadline-oriented environment (operations or sales). Proven ability to collaborate and effectively communicate with management teams to align and help drive business strategy and process engineering. Possess extensive knowledge in client satisfaction (internal/external), cultivation of business relationships, and program management. Customer-centric and service-oriented. Have over 2+ years experience working as a licensed healthcare agent in a fast paced and ever-changing call center environment. Operations Management Sales Management Top Producer Call Center Operations Call Center Specialist