Chief Customer Experience Officer
Kount's all-in-one fraud and risk management solution detects and prevents ecommerce and credit card fraud for online and card-not-present merchants.
Full stack customer/operations executive specializing in turning the customer base into a growth machine through signal capture and optimizing processes across all functional areas. Doing Customer Success right results in reduced churn, increased sales & marketing efficiency and exponential product penetration. Proven track record in growing VC funded, PE backed and public companies. Acquiring and managing top tier global customers/partners in direct and partner models. Unleashing hidden value across all parts of the business by operationalizing data derived from customers (signal capture). 16 years of “completing the swing” across Product, IT, Marketing, Sales, Customer Success and Operations in B2B SaaS. Deep experience in M&A including PE and strategic targets on the sell side. And diligence, acquisition case and operational integration on the buy side. Keynote speaker, content creator, coach, teacher and problem solver at scale.