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Rich Stuppy Email Address


Job Title

Chief Customer Experience Officer


Kount's all-in-one fraud and risk management solution detects and prevents ecommerce and credit card fraud for online and card-not-present merchants.


Full stack customer/operations executive specializing in turning the customer base into a growth machine through signal capture and optimizing processes across all functional areas. Doing Customer Success right results in reduced churn, increased sales & marketing efficiency and exponential product penetration. Proven track record in growing VC funded, PE backed and public companies. Acquiring and managing top tier global customers/partners in direct and partner models. Unleashing hidden value across all parts of the business by operationalizing data derived from customers (signal capture). 16 years of “completing the swing” across Product, IT, Marketing, Sales, Customer Success and Operations in B2B SaaS. Deep experience in M&A including PE and strategic targets on the sell side. And diligence, acquisition case and operational integration on the buy side. Keynote speaker, content creator, coach, teacher and problem solver at scale.

Last University
Attended Boise State University
Is based in Boise.

Other people working at Kount:

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Autumn KimbleyExecutive Communications Lead for Micron's Chief People Officer
Cameron CrowEntrepreneur Focused On Data, Community, and Improvements
Melayna GabiouSenior Director, Growth Marketing
Don BushVice President Account Service
Tricia PhillipsSenior Vice President Product and Strategy
Arthur Eslinger**********@kount.com
Kate LenzVice President, Human Resources Boise Leader
Bhargavi V.**********@kount.com
GaryChief Marketing Officer
Denise RuhoffInformation Technology Manager
David WalkerProduct Support Engineer
Melayna OlsenMarketing Director
Daniel MantineoDirector of Information Technology
Katie LenzSenior Field Marketing Manager
Tyler Coffin**********@kount.com
Jim GasawayVice President and Senior Technology Leader
Isaiah Sarault**********@kount.com
J JohnstonData Scientst- AI and Machine Learning
Kody KrausFinancial Controller
Shane WestwoodAssociate Director of Brand Marketing
Jordyn PriceSales and Marketing Coordinator
Scott McleanSenior Director of Product Management

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