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Kelly Rezansoff Email Address

abcdefghij@jostens.com

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Job Title

Vice President, Customer Care

Company
Jostens

At Jostens, our story is told by your stories. Our personalized class rings, school yearbooks, and more help you celebrate your moments.

Bio

A results-oriented and proven leader with demonstrated success in driving highly successful contact center and order management teams, process improvement and quality initiatives to increase revenue, profitability, customer satisfaction and competitive advantage. Strong commitment to exceed customer expectations and provide a positive customer experience. Brings a high level of energy, a positive attitude and enthusiasm to get the job done. Her background encompasses customer relations and management of customer related processes, to operations, marketing, and sales. She has the unique talent to identify business drivers in any situation and the ability to deliver measureable and sustainable results. Her knowledge and application of lean methodologies and project management have added value to key strategic initiatives she lead. She has developed and lead numerous high performance teams - a testimony to her ability to engage employees and develop teams with high emotional intelligence. She understands that at the heart of every great customer service organization is a team that sincerely cares that each customer consistently receives differentiated and superior customer service. She says, "It is about changing the culture of an organization to value service; it is about managing the customer relationship, and it is about continuous improvement in people, systems and processes."

Last University
Went to Bradley University
Location
Is based in Red Wing, Minnesota, United States.

Other people working at Jostens:

Ann CarrChief Marketing Officer
Chuck HudsonOwner and Operator
Jennifer FavroAccount Services Manager
Carissa BauerSenior Manager, Program Management
Scott HenkelChief Information Officer
Sheryl FultonMarketing Services Manager
Fawn PerrymanHuman Resources Manager
Tim RosenSenior Marketing Manager
Jessica WickHuman Resources Director, HRIS and Payroll
Randy Brock**********@jostens.com
Mary Langerud**********@jostens.com
Ryan ComparatoVice President Business Development
Gary LundgrenSenior Marketing Manager
Mark WacholzRepresentative
Michael Martelli**********@Jostens.Com
Jim JandroDirector of Order Management and Marketing Services
Tyler OlinSales Representative
Mark BussellJostens National Director of Growth and Development Scholastic
Patrick MorleyManager, Architecture and Development, Business Systems Applications
Kristina CashCustomer Service Manager, Art Director and Facility Manager
Sarah EricksonExecutive Director
Jo ('Linkert') OstlundDirector of Strategic Marketing
Charlie OverbyAt Jostens
Angela Ferguson Mba**********@jostens.com
Sara SauskerDirector, Renaissance Education
Joel Smith**********@jostens.com

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