Kelly Rezansoff Email Address

Vice President, Customer Care

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A results-oriented and proven leader with demonstrated success in driving highly successful contact center and order management teams, process improvement and quality initiatives to increase revenue, profitability, customer satisfaction and competitive advantage. Strong commitment to exceed customer expectations and provide a positive customer experience. Brings a high level of energy, a positive attitude and enthusiasm to get the job done. Her background encompasses customer relations and management of customer related processes, to operations, marketing, and sales. She has the unique talent to identify business drivers in any situation and the ability to deliver measureable and sustainable results. Her knowledge and application of lean methodologies and project management have added value to key strategic initiatives she lead. She has developed and lead numerous high performance teams - a testimony to her ability to engage employees and develop teams with high emotional intelligence. She understands that at the heart of every great customer service organization is a team that sincerely cares that each customer consistently receives differentiated and superior customer service. She says, "It is about changing the culture of an organization to value service; it is about managing the customer relationship, and it is about continuous improvement in people, systems and processes."