Shannon Holloway Email Address

Training and Support Manager

Established in 1989, IQMS is one of the leading producers of software systems and Manufacturing Enterprise Resource Planning ERP software in the United States. Based in Paso Robles, Calif., the firm provides a wide range of software systems for the repetitive, process and discrete manufacturing industries. Some of its services include professional services, technical support, training programs, selfserve web support, user group meetings and maintenance programs. IQMS s industryspecific modules adhere to the ISO standards, TS standards and Food and Drug Administration FDA requirements. It has partnerships with Actify Inc., BIOkey International, BrainSurf and Cleo Communications, among others.

Customer focused software leader with 25+ years’ of experience in building and supporting ERP and MES software for the manufacturing industry. Proficiency in providing market-driven product solutions, utilizing scrum and waterfall methodologies, developing and driving product roadmaps, building out and mentoring teams from 5 to over 100 people, process development and improvement, delivering exemplary customer support, building internal and customer facing education solutions and using data analytics to make business decisions. A proven track record of reducing case resolution, increasing case deflection, maintaining low case resolution times, and increasing overall customer satisfaction. A strong motivational business leader known for building and coaching people, reducing attrition, growing and selling businesses, and a keen ability to identify root cause in any situation and provide meaningful, attainable solutions.