Vice President America's Global Service and Support
IPC is the technology and service leader powering financial markets globally. We help clients anticipate change and solve problems, setting the standard with industry expertise, exceptional service and comprehensive technology.
Director of Customer Service with extensive experience in establishing and managing world-class global customer service operations for financial markets firms. Accomplished at strategy definition and execution of business-aligned service improvement plans while maintaining quality service targets. Strong focus on continuous service improvement through complex analyses, engagement of key stakeholders and customers which has resulted in increased customer satisfaction, revenue generation and retention. KEY AREAS OF EXPERTISE. •Extensive experience in establishing and running world-class Global Help Desks for financial markets customers. •Broad experience developing and maintaining senior level service management relationships for top tier financial institutions. •Managing experienced customer service professionals with hands-on operational management and global frontline customer service expertise. •Defining and leading major service improvement programs resulting in the transformation of service levels and subsequently improving the customer experience. •Communicate effectively with technical experts, business management, senior management and clients at all levels up to and including VP & CTO on critical Service Issues. Contact info : email@example.com