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Paul Lazarus Email Address


Job Title

Vice President America's Global Service and Support

Ipc Systems

IPC is the technology and service leader powering financial markets globally. We help clients anticipate change and solve problems, setting the standard with industry expertise, exceptional service and comprehensive technology.


Director of Customer Service with extensive experience in establishing and managing world-class global customer service operations for financial markets firms. Accomplished at strategy definition and execution of business-aligned service improvement plans while maintaining quality service targets. Strong focus on continuous service improvement through complex analyses, engagement of key stakeholders and customers which has resulted in increased customer satisfaction, revenue generation and retention. KEY AREAS OF EXPERTISE. •Extensive experience in establishing and running world-class Global Help Desks for financial markets customers. •Broad experience developing and maintaining senior level service management relationships for top tier financial institutions. •Managing experienced customer service professionals with hands-on operational management and global frontline customer service expertise. •Defining and leading major service improvement programs resulting in the transformation of service levels and subsequently improving the customer experience. •Communicate effectively with technical experts, business management, senior management and clients at all levels up to and including VP & CTO on critical Service Issues. Contact info : paul.lazarus@yahoo.com

Last University
Redbridge Technical College
Based in New York, United States.

Other people working at Ipc Systems:

Emily LefflerSenior Human Resources Generalist
Marcus Batesonm*****@ipc.com
Juan CaezVice President, North America Human Resources
Jonathan GillCloud Engineering Manager
Barry PurkisSenior Vice President Head of Global Sales
Neil BaruaChief Executive Officer
David BrownAt IPC Systems
Karen Hollingsworthk*****@ipc.com
Tony McdiarmidDirector Service Delivery Group
Debby MalenDirector of Human Resources
Dirk SchafferGlobal Supply Chain Executive
Adam BozekSenior Vice President, General Counsel and Chief of Staff
George BedocsDirector of Deployment Optimization
Benjamin ChrnelichChief Financial Officer
Alex TamarindeVoice Recording System Engineer
Gilbert Christianac*****@ipc.com
Eileen TimminsChief Human Resources Officer
Lance BoxerChief Executive Officer
Craig CampestreChief Sales Officer at Insurity, LLC
Trevor Blakemant*****@ipc.com
Lauren DeboldDirector, Business Process and Procedure
Tim CarmodyChief Technology Officer, Product and R and D
Raju R ChiluvuriVice President of Information Technology
Michael SperanzaChief Executive Officer
Jason MyersVice President of Sales and Offer Management at IPC Systems
Dennis Gendreaud*****@ipc.com
Joe Pickelj*****@ipc.com

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