Tony Mcdiarmid Email Address

Director Service Delivery Group

IPC is the technology and service leader powering financial markets globally. We help clients anticipate change and solve problems, setting the standard with industry expertise, exceptional service and comprehensive technology.

A Senior Business leader Tony has managed Technical Operational Teams, Budgets and Business Transformation Programmes achieving significant business benefit. Working internationally across multiple business divisions Tony is an effective pragmatic leader who has the knowledge and experience to help businesses deliver effective operational and business change programmes. Key Areas of Experience: - Business Change and Transformation Programmes (Prince2 Practitioner) ---- Functional and task offshoring ---- Business and Team Integration ---- Process Reengineering ---- Budget Management - Multi Million € Responsibility - Network and Customer Operations Management ---- Director of Operations and Integration ---- Head of Back Office Customer Support ---- NOC Voice Manager - Customer Relationship Management - Product and Solution Introduction - Vendor and Partner Management International experience gained through working in Spain and Romania as well as managing teams and programmes across international borders. Specialties: With a developed understanding of people and their behavioural needs, I have an ability to establish myself and be accepted within a team at speed to achieve the required business outcome. I have a passion for self-development as well as the drive to help others fulfil their full potential. --- Voluntary Work: Progression Mentor for Prince's Trust, providing support to young people to help them move into education, employment, or training.