Shawn Walden Email Address

Technical Support Analyst

Intermedix equips organizations with technology and analytical tools that promote global health and safety, from crisis management to revenue optimization.

UNIQUE VALUE PROPOSITION ► I deliver solid results in Information Technology management, bolstered by over a decade of experience gained in the support of thousands of users in domestic and international environments. ► My success is driven by my ability to effectively ensure the continuous availability and operability of network servers, workstations, telephone systems, and other hardware and software components, achieving consistently higher levels of success while creating relationships of trust and confidence with users. SUMMARY ► Engaging IT Manager possessing a winning blend of leadership, management and communications acumen. Natural skills in building genuine connections with people at all levels of complex organizations to produce exemplary results, via hands-on involvement and superior technical expertise. ► Leverages a unique mix of visionary, strategic, technical, operations and analytical expertise, consistently exceeding performance goals and user expectations by aligning talents and effort with organizational objectives. An influential leader who creates immediate impact, produces results and fuels operational excellence. LEADERSHIP HIGHLIGHTS ★ Presently leads all vision, strategy, and execution for all IT infrastructure supporting a network of 22 physician offices, providing on-site administration as well as support for remote connections from doctors' homes. ★ In a prior role as Senior Systems Analyst, achieved distinction as the responder with the Highest Call Volume, as well as the top-ranked responder to down systems ★ Directed hardware, software, and network connectivity support for a nationwide network of over 600 dialysis clinics ★ Supported nearly 5000 users in North America and South America for one of the largest shipping companies in the world ☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ Specialties: Information Technology Management, Services Management, Technology Infrastructure, WAN Support, User Training, Remote Access