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Laura Wilson Email Address



Intercom is a fundamentally new way for internet businesses to communicate with customers, personally, at scale. It's a customer communication platform with a suite of integrated products for every team including sales, marketing, product, and support. Intercom's products enable communication with customers on your website, inside your web and mobile apps, by email and by Facebook Messenger.


A full stack polyglot Software Engineer with 7 years experience, motivated by building innovative and creative products which spark joy for users. In my current role, I have launched several products, including our first chatbot for resolving customer conversations, Resolution Bot and most recently, the Next Gen Inbox, a performant, delightful experience for interacting with customers efficiently. A strong believer in shipping and validating solutions with users early, my strengths include breaking down and prioritising tasks, getting alignment with stakeholders and executing quickly. Outside of work, I'm a keen road cyclist and love challenging myself in endurance events.

Last University
Graduated from University of Hawaii at Manoa
Based in London, England, United Kingdom.

Other people working at Intercom:

Matt HodgesHead of Product Marketing
Ciaran LeeChief Technology Officer
Eoghan MccabeChief Executive Officer, Chairman, and Co-founder
Ann MontgomerySenior Director, Product
Ruairí GalavanUser Experience Design Assistant
Karen ChurchDirector of Product Analytics and Data Science @ Intercom and Founder HER+Data and Women in Data Science Ambassador
Des TraynorCo-Founder, Chief Strategy Officer, Vice President of Marketing
Ben McRedmondCo-founder, Product and Engineer
Eoghan McCabeChairman and Co-founder
Emanuele SparvoliInformation Technology Lead
Javi MuhrerSoftware Engineer
Mark KingSoftware Engineer in Product Engineering
Michelle FitzpatrickGroup Product Manager

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