Karen Church Email Address

Director of Product Analytics and Data Science @ Intercom and Founder HER+Data and Women in Data Science Ambassador

Intercom is a fundamentally new way for internet businesses to communicate with customers, personally, at scale. It's a customer communication platform with a suite of integrated products for every team including sales, marketing, product, and support. Intercom's products enable communication with customers on your website, inside your web and mobile apps, by email and by Facebook Messenger.

I'm a Research & Data Science leader who loves building great teams and using data, insights and evidence to drive effective decision making and inform product innovation. I currently lead a growing team of Researchers and Data Scientists who generate insights to help Intercom design, develop and measure the success of our products and business. We believe in the power of combining quantitative and qualitative approaches to shape product strategy, build new products that drive tangible value, and gain a holistic understanding of our customers and business. Read more about Team RAD (Research, Analytics & Data Science) here: https://medium.com/intercom-rad Prior to Intercom, I spent 8 years in industrial research labs where I conducted a range of scientific research at the intersection of mobile human-computer interaction (HCI), data science, and applied machine learning. At Yahoo Labs I led a team of research scientists focused on large-scale mobile ad analytics. We investigated areas like mobile app/ad recommendations, search algorithms, personalization, ranking and predictive modeling. I partnered with a range of product teams at Yahoo to shape product improvements, create richer mobile experiences, and guide new product directions including Yahoo Mobile Search; Flurry, a mobile app analytics platform; Aviate, an intelligent personalised homescreen for Android; and Gemini, Yahoo’s native advertising platform. Prior to Yahoo Labs, I was a Research Scientist in Telefonica Research exploring mobile computing, mobile HCI, context-aware recommender systems, mobile messaging and social computing. I have a strong technical background with experience in HCI, mobile computing, data science, search & information retrieval, applied machine learning, recommender systems and natural language processing. I hold a PhD in Computer Science from University College Dublin and a BSc. in Computer Science from ITB. In Feb 2017 I founded HER+Data, a community focused on connecting, supporting and elevating women in data science & analytics. The community in Dublin has grown to over 800 members, with a sister chapter in Manchester. More details about the community here: https://www.meetup.com/Her-Data/ and https://twitter.com/herplusdata I served as WiDS Ambassador Dublin in 2018 and 2019, bringing a local edition of the global women in data science conference to Ireland for the very first time. More info: www.karenchurch.com Writing at: https://medium.com/@karenchurch