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Joyce Chan Email Address


Job Title

Vice President, Medicare Product


Healthfirsts free and low-cost Health Insurance plans and programs cover your health needs such as Doctor Checkups, Hospital Visits, Prescription Medicines.


Though I began my career as an engineer in the R&D labs of a consumer goods company, I have shifted my focus to the nonprofit sector, specifically healthcare. My interest in healthcare lies in its overarching impact on all members of society: current inequities in the accessibility and affordability of high quality healthcare are vast, and these disparities touch all. In the United States, healthcare is undergoing a major transformation, and it is my professional goal to help lead these changes. I have a solid record of service in healthcare with nonprofit organizations. In 2004, I worked for the political action fund of 1199 SEIU, the health care workers union, building a deep understanding of the health care issues working Americans are facing. In 2006, I developed an organizational strategy as a consultant for India-based Aravind Eye Care Center, the world's largest eye care facility. In 2008, I worked with an urban safety-net hospital, designing an innovative operating model to care for uninsured patients in a financially sustainable way. This work was credited with enabling the hospital to regain profitability. Since 2009, I have held roles with progressively increasing responsibility at Healthfirst, a not-for-profit health plan focused on providing high quality health care coverage to Medicare and Medicaid populations in the NYC area. At Healthfirst, I have led programs and projects related to external quality bonuses (Medicare Stars, NYS Medicaid Incentive), internal incentives (provider pay for performance programs, provider quality improvements grants, member incentives), and corporate strategic initiatives (cultural competence, healthcare exchange opportunities). Specialties: Strategy Development, Capability Assessment, Competitive Analysis, Organizational Restructuring, Large-Scale Transformation, Implementation Planning, Organizational Design

Last University
Graduated from University of Michigan - Stephen M. Ross School of Business
Lives in Greater New York City Area.

Other people working at Healthfirst:

Carmen SerbioVice President Marketing
Erica SchafranSenior Recruiter
Melanie MontemaranoSenior Marketing Manager
Cindy LaiVice President
Javier GonzalezRegulatory Analyst
Brian MillerVice President, Technology Audit
Pat WangAdministration
Kelsey ThomsonManager User Experience and Web Developer Prod
T. Norton*******@healthfirst.org
Linda TianoChief Legal Officer and General Counsel
John BermelChief Financial Officer
Michelle HicksVice President, Human Resources and Enterprise Change Management
Caroline Eichman PhDSenior Manager
F. Lopez******@healthfirst.org
Mary BrockmanTalent Acquisition, Senior Sourcing Specialist
Rob BenninghoveAssistant Vice President Human Resources Business Partner
Alex ZavgorodniVice President, Enterprise Architecture
Andrew GeorgiadesSenior Vice President, Digital Business Strategy
R. Hackett********@healthfirst.org
D. Carter*******@healthfirst.org
A. Shaik******@healthfirst.org
K. Sims*****@healthfirst.org
S. Naqvi******@healthfirst.org
J. Carlo******@healthfirst.org

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