Luke Ireland Email Address

Director of Music

Gracenote, a Nielsen company, is the world leader in entertainment data and services. Whether you know it or not, Gracenote plays a big role in your digital lifestyle, powering the most popular music, movie and TV, and sports services on the planet.At its core, Gracenote helps connect people with the digital entertainment they love. We do this by offering the largest database for music, sports, movies and TV shows, and creating best in class services and technologies, all on a highly scalable platform.

A highly successful customer-focussed strategic CEO / MD / COO / VP Operations with a strong understanding of the European, Asian and US markets. A strong communicator across all levels of business and delivers exceptional results; improved market share from 4% to 26% in less than 12 months. With a passion for innovation, I also focus on implementation. A strategic thinker and accomplished leader and motivator, delivers on customer satisfaction and employee talent, and combines that with strong numeracy and business acumen to deliver outstanding growth. Seeking a challenging leadership role with a dynamic medium sized organization or start up where I can leverage my experience to drive results. Proven track record of creating a customer service-driven culture. Inspirational people manager, known for providing hands-on coaching and training. Experienced in managing SaaS Cloud and Streaming service based businesses with solid recurring revenue models. Leader in publicly listed company.Long track record of sales and operations leadership in Media, Consumer Electronics, IT Services / Hardware , FMCG, Mobile and Telco environments. High levels of expertise in developing new markets and optimising operations. Key achievementsImplemented, managed and delivered on P&L of US$130MTook product category from 4% share to 26% share making it number 1 in market.Hired as European head, rapidly promoted to manage EMEA and ROW Business.Managed out of box customer experience enhancement programme reducing returns by 27%.Transformed business unit operating with EUR200K losses per month. Achieved breakeven in four months. Implemented product development processes reducing delivery timeline by 50%.Increased year on year profits by 80%.Leader for multiple integration projects of businesses based in different countries involving significant change management.Closed multiple US$500K-US$1M deals.