Robert Wasserman Email Address

Senior Principal Success Architect

EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over

▶ KEY VALUE OFFERING: Uninhibited by high-stakes challenges, I have a long track record in client-focused leadership where I have applied technology to optimize resources and surpass forecasted outcomes at Ernst & Young. As a pioneer of sorts, I have worked from the beginning stages of cloud technology development, intersecting business strategy with service and product technologies to build customized business elements for global clients. In partnership with stakeholders, I align corporate standards with analytic solutions in cloud data to enhance system performance, reliability, scalability, and quality. My passion lies in driving an internal culture that serves as an incubator for continuous innovation. ▶ IMPACTING CHANGE WITH AWARD-WINNING DEVOPS: ✔️ CUSTOMER SUCCESS ● Recognized as best-in-class employee engagement team leader across 200 employees in 6 countries with 83% engagement. ● Managed team of customer success managers with accountability for operations aligned to key accounts and products. Led analytics, intelligent automation, and RPA capabilities. ● Optimized organizational structure and resources to support technical leads with delivery of large cross-asset applications. ✔️ INNOVATION FRAMEWORK ● Steered awareness and adoption efforts including a curated catalog of products for immediate deployment and adoption. Developed bootcamp curriculum for key accounts and products not available for enterprise consumption. ● Delivered strategic vision for operations to identify areas for innovation, growth, and experimentation. Facilitated growth in innovation, success intelligence, AI, and machine learning. ● Built and deployed enterprising technology initiatives to big data and mobile solutions, remaining at the frontline of innovation. Advance objectives with attention to processes and continuous improvement. Realized value, solved problems, and delivered solutions. ● Achieved resource optimization mix of 80/80/80 as 80% supplier use, 80% offshore delivery, and 80% cost/outcome. ▶ LEADERSHIP PHILOSOPHY: With a natural ability to lead in start-up and established environments, I am adept at tackling challenges as a hands-on architect of lead-generating solutions. My success lies in infusing a hands-on leadership style with a passion for fostering innovation to advocate for a technological edge and competitive market advantage. I build high-energy global teams, seeking new opportunities to engage and further develop individuals as a trusted ally.