Jacqui Gonser Email Address

Director Information Technology Corporate Functions

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As an experienced software development and delivery manager, my goal is to simplify processes, streamline workflow, save costs, optimize systems, and strengthen business-critical support. I deliver these results through customized, next-gen software solutions; right-fit business and technology alignment; enterprise application support; and on-time, on-budget project delivery. Throughout my IT management career, I’ve led software development teams and solutions, large-scale software development projects, and day-to-day technology and business support operations. Highlights of my career include: ► IT Service Management (ITSM) Platform Delivery: I led a team in delivering all phases of a ServiceNow platform implementation, from pre-go-live strategies to successful implementation, management, upgrades, and maintenance. ► Custom Software Development: I’ve managed all SDLC phases for enterprise applications and reporting tools that have automated and improved numerous processes. ► IT Project Management: I’ve managed enterprise implementations, integrations, migrations, releases, offshore outsourcing, and in-house transitions – all delivered on time and on budget. ► Teambuilding & Training: I’ve excelled in developing and managing cross-functional teams, including sr. software developers, application architects, analysts, and PMs. A constant throughout my career has been an ability to drive smooth delivery of projects through process improvements and relationship-building strengths. I enjoy working collaboratively with team members, customers, partners, and project stakeholders in the successful delivery of software innovation projects. ► If you would like to discuss my experiences, please connect with me on LinkedIn. I look forward to connecting with you.