Flavio Martins Email Address

Executive Vice President of Customer Support and Validation

DigiCert is the go-to provider of identity, authentication, and encryption solutions for the web and IoT devices. We help enterprises of every size deploy PKI security that aligns with industry standards and best practices. Our SSL tools and enterprise-grade platform simplifies management, automates certificate tasks, and gives organizations the power to customize workflows to best fit their needs.

I'm a customer service fanatic at heart. I focus on building and leading teams that deliver value to the organization through customer success. As an executive team member, I focus on setting the strategy for customer service and customer experience, online communications, content development, and corporate communications.I consider myself a people person who loves to create best-in-class, high-performing teams. My passion for customer support and customer experience drive me to create exceptional customer experience and unique customer relationships. I specialize in bridging the gap between customer care, sales teams, and technical groups to effectively deploy technology to solve real-life customer needs that deliver business results. My technology management background enables pinpoint focus on the needs of customers, the customer lifecycle, customer relationship building, and working with key decision makers to effectively deliver technology solutions that matter to customers.Service Industry Awards:Huffington Post Top 100 Customer Experience LeaderICMI Top 50 Contact Center LeaderFrontleaf Top Influencer in Customer SuccessSAP Top 60 Customer Experience InfluencerMindtouch Top 50 Most Active Influencers in #CXCallcentre.co.uk Top Customer Service LeaderSpecialties: Operations, Customer Service Management, Customer Experience, Technical Support, Content Marketing, Online Marketing, SEO/SEM, Customer Community, Corporate Culture.