Douglas Kearney Email Address

President and Chief Operating Officer

Dialog Direct is a marketing and customer engagement solution provider focused on helping brands connect and engage with customers to generate leads, increase sales and provide superior customer engagement solutions.

As the President & COO of Qualfon, a global provider of high-tech, high-touch digital customer experience solutions, I lead the company's strategy, operations, sales, and IT functions. With over 25 years of experience in business transformation, management consulting, and private equity, I have a proven track record of delivering value to clients, partners, and stakeholders across various industries and markets. My core competencies include customer experience management and transformation, emerging businesses and markets, innovation and solution development, and operational excellence. I am passionate about creating and executing a vision that leverages Qualfon's remarkable 360-degree, person-centric delivery model, which enables 200+ million personalized interactions annually for global leaders in the Automotive, E-tailing, Gig Economy, Insurance, Financial Services, Healthcare and Retail sectors. I am also committed to fostering a culture of excellence, collaboration, and innovation among our 14,000 team members and 27 delivery centers in 7 countries.