Director Technology Solutions
For more than twenty-five years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through technology. With global delivery capabilities, expertise across leading platforms and deep experience in multiple industries, CGS has become the IT partner of choice for thousands of organizations worldwide. CGS delivers a wide array of proprietary and third-party business applications, technology and business services, outsourcing solutions and learning & communications platforms. Headquartered in New York City, CGS maintains a worldwide presence with 20 offices in North America, fake watchesbreitling navitimer replicahermes birkin replica Europe and Asia.
I have found that it is not enough to do ones job well, but a person has to be a team player coupled with empathy, a focus on customer service and satisfaction. I support an ERP product specially tailored to the apparel industry, BlueCherry. It is my belief that it is vital to guide a department to keep their activities aligned with stated corporate goals without impeding their creativity and initiative. I also believe that understanding business challenges and the processes that lie beneath them, and working collaboratively with those responsible for getting through these challenges, before designing a solution, is the key to success. I manage 5 distinct teams: BCTech NY They handle every day, one to one customer interaction and technical problem resolution within our time zones. This allow us to give our clients, a conduit to our resources, on a need be basis. BCTech India They handle all background and procedural activities. Including patching and software delivery to on Cloud and on premise clients. Extremely important as they provide the foundation from which we launch on and provide daily maintenance to all issues presented. BCTech NY DBAs They handle anything and everything related to SQL data bases on multiple client sites. Whether on premise or on the cloud. As the team is split in India and the US, we provide support at a 24 hour 7 day a week basis. BCTech India DBAs They together with BCTech NY DBAs are a collaborative team working in unison. CGSTech They are responsible for Cloud and on premise infrastructure support for over 100 clients. The total current breakdown is thus: BCTech NY – 4 members BCTech India – 4 members BCTech DBA NY – 2 members BCTech DBA India – 3 members, with 1 more additional prospect being recruited. CGSTech – 11 members Positively, one of the most rewarding and challenging position that I ever had!
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