Eric Gleason Email Address

Senior Director, Information Technology

Buckeye Partners headquartered in Texas in the United States, primary distributor of petroleum in the East and Mid-West of the United States.

Service Desk and Information Technology professional with over 19 years of Industry experience. Focused on Customer Satisfaction and building an IT service solution that is considered an asset supporting the business operations. Direct responsibilities to design, build, and lead high performing ITIL Service Management Practices. I have superior executable knowledge of Problem Management, Incident Management, ITIL Service Management, Change Management and Project Management. I am also skilled at aligning IT activities with business goals through establishing and tracking service level agreement commitments. Responsible for IT SOX Audit coordination and presentation with both internal and external auditors. Functional Experience: Incident Management, ITIL Service Management, Problem Management, Project Management, Change Management, Contract Management, Vendor Management, Major Software/Systems Implementations, Technical Writing. Technology (or Product): Microsoft Office 2007, Microsoft Project, Windows (98, XP, 2000, Vista, Windows 7), Microsoft deployment toolkit, Windows Server (2000, 2003, 2008), SQL Server, MS Office (XP, 2003, 2007, 2010), Microsoft Clustering, Active Directory, SharePoint and BizTalk Server, Exchange 2003, McAfee EPO, Kaspersky antivirus Microsoft Load Balancing, Legato Backup, Computer Associates Unicenter, Remedy, Remedy Change Management, GWI Isupport, Specialties: writing process. ITIL Service Delivery