Head of Enterprise End-user Services and Experience
Broadcom designs,develops and supplies semiconductor and infrastructure software solutions.
Head of Enterprise End-user Services and Experience tower of Broadcom’s Global Technology Organization with an excellent leadership track records managing diverse global teams in successfully executing multiple M&As transformation; global IT operations & digital transformations programs; implementing leading edge & cloud technologies; enhancing end-users experience with AI, ML & automations workflows; plus managing IT outsource & service partners. Strong technical, support and business processes qualifications with over 20 years hands on experience in end-user service delivery; strategic & financial planning; project management; contract negotiations; implementing Cloud First strategy and new technologies that changes the end-users experience landscape. Successfully using matrix management style to promote initiatives that embrace forefront technologies with calculated risks within the organization and externally with outsource partners. Proven ability to successfully analyze an organization's requirements or identify deficiencies and proposing potential opportunities for enhancing efficiencies and improving customer service offerings
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