Senior Director of Technical Support
Broadcom designs,develops and supplies semiconductor and infrastructure software solutions.
Executive in global customer support, program management leadership, customer services, and global operations. A proven executive who leads organizations in world class customer metrics, cost efficiency, improved service, PMO deliverable's, and business strategies that grow market share, customer retention, business and revenue. Customer Support | Program Management | Global Operations Email - firstname.lastname@example.org Cell - (714) 697-2666 Customer facing professional versed with professional interaction across all levels. Vast experience in Call Center metrics, team/business expansion and process refinement targeted at improvements for chat, email, phone and social media to deliver to, and exceed, stated KPI's. Directed and grew P&L business units ($20 -$320 million annual revenue) Accomplished leader in building and leading cross-functional and globally diverse teams that deliver world class solutions in the support, services and operational arenas Drove strategic partnerships with Large OEMs, 3rd party channels and distributors to scale Sales, improve Support and facilitate growth My areas of expertise: Customer Support, Program Management, New Product Introduction, Call Center Operations, Leadership, Customer Relationship Management, Customer Satisfaction, Customer Experience, Customer Service, Field Service Delivery, Project Management, Financial Analysis, Vendor Management, Outsourcing Managed Services I’m Michael Geraghty and I’m best known for building and leading teams that exceed program deliverable's and customer expectations by building organizational bridges, motivating employees, team development and adding clarity & simplicity. This approach allows me to lead organizations that can be marketed, promoted, and leveraged as a company differentiator. If you are looking to up the relationship with your customers or dramatically improve program execution, we should speak! Email - email@example.com Cell - (714) 697-2666