Customer Service Lead
The official Bose e-commerce website features information about Bose consumer electronics products including sound systems, home audio and home entertainment systems, and stereo speakers. Bose.com also features information about Bose Corporation services, technologies and electronic products for professionals.
Customer Service professional with global World Class Customer Care management strategy and innovation that has improved brand loyalty experience. Specialize in creating and sustaining high performing Multi-Channel teams while supporting regional contact center with a direct focus in the reduction of customer contacts through written and verbal communications. Expertise •Establishing specialized teams to reduce detraction in multi-channel environment. (Chat, Social media, e-mail, On-line customer reviews and Community forums) •Initiating and facilitating cross-organizational collaboration critical to implementing strategic objectives to protect the brand. •Leveraging broad customer engagement techniques coupled with strong business process designed to improve and sustain quality and Net Promoter Scores. •Managing employee advocacy including; recognition, personal development, and empowerment programs that lead to improved employee and customer advocacy and retention.
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