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Aric Macdonald Email Address


Job Title

Customer Service Lead


The official Bose e-commerce website features information about Bose consumer electronics products including sound systems, home audio and home entertainment systems, and stereo speakers. Bose.com also features information about Bose Corporation services, technologies and electronic products for professionals.


Customer Service professional with global World Class Customer Care management strategy and innovation that has improved brand loyalty experience. Specialize in creating and sustaining high performing Multi-Channel teams while supporting regional contact center with a direct focus in the reduction of customer contacts through e-solutions. Expertise •Establishing specialized teams to reduce detraction in multi-channel environment. (Chat, Social media, e-mail, On-line customer reviews and Community forums) •Initiating and facilitating cross-organizational collaboration critical to implementing strategic objectives to protect the brand. •Leveraging broad customer engagement techniques coupled with strong business process designed to improve and sustain quality and Net Promoter Scores. •Managing employee advocacy including; recognition, personal development, and empowerment programs that lead to improved employee and customer advocacy and retention.

Last University
University of Massachusetts, Amherst
Lives in San Diego.

Other people working at Bose:

Graham CurrySenior Digital Marketing Manager Bose Europe
Geoffrey LubienMarketing Analytics and Statistics Manager Marketing
Catie BriscoeDirector, Global Retail Marketing
Craig StaffordSenior Manager, New Product Introductions
Adam JacksonDirector Ventures and Strategic Partnerships
Bernice CramerDirector, Product Management and Global Marketing, Professional Audio
Bob MarescaPresident
Katie JenkinsDirector of Marketing Transformation and Operations, Chief of Staff
Juergen KnappichSenior Marketing Program Manager
Adrian SepulvedaSales Territory Manager
Michael MangioneEnterprise Customer Experience Leader
Jonathan MooreManager of Data Analytics Engineering
Isidro CorominasVice President Global Business Development
Chong Lay*********@bose.com
Philip HessExecutive, Product Development and Marketing Communications
David NaceChief of Staff, Automotive Division
Rick MartinoHuman Resources Consultant
Mick ObrienExecutive Director, Creative Operations
Raj VelmuruganVice President of Information Technology
Jagdish Krishnan**********@bose.com
Barry WeaverHuman Resources Director, Global Operations
Ted ReedAssociate Vice President Marketing and Communications
Cindy WalterDirector, Human Resources
Scott R SimonChief Information Officer, Application Services, Global Information Technology
Wanda CatoeDirector, Enterprise Software Services
Chris McCann**********@bose.com
Linda RamrathFiber Artist

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