Jill Ashcraft Email Address

Director of Operations

BioScrip, Inc. is a leading national provider of infusion and home care management solutions. BioScrip partners with physicians, hospital systems, facilities-based providers, healthcare payors, and pharmaceutical manufacturers to provide patients access to post-acute care services. BioScrip operates with a commitment to bring customer-focused pharmacy and related healthcare infusion therapy services into the home or alternate-site setting. By collaborating with the full spectrum of healthcare professionals and the patient, BioScrip provides cost-effective care that is driven by clinical excellence, customer service, and values that promote positive outcomes and an enhanced quality of life for those it serves. BioScrip provides its infusion and home care services from over 80 locations across 29 states.

Innovative Customer Experience and Customer Service Operations leader that has delivered differentiated and best in class customer experiences. Voice of the customer (VOC), customer satisfaction and Net Promoter Score (NPS) pioneer, and process improvement leader who has delivered dramatically improved gains within complex service environments and call centers. Creative and motivated lean sigma process improvement leader with many successful quality improvements reducing cycle time, defects and cost reduction while increasing customer loyalty. Customer Experience | Customer Service | Customer Service Operations | Call Center | CRM Experience Design | Lean Sigma | IVR | WFM work force management | Customer Satisfaction| Customer Loyalty| NPS | Voice of the Customer (VOC) |Continuous Improvement | Insurance Benefit Verification | Reimbursement | Health Care Prior Authorization | Website Design | Web Analytics | Motivational Team Leader