Technical Account Manager
BeiGene (Beijing) Co., Ltd. is a life sciences biotechnology company.
Been working in a fast-spaced startup-turned-small business since 2007 (was hired right out of college) as one of the lead technical support engineers. Psychology BA helps me to empathize with customers and understanding the urgency of their issues and how to communicate with them to keep them calm. Startup nature of the company means that I've had to perform many duties outside the scope of my job description. Specialties: Customer support, quality analysis, demo setup, customer communication, basic unix/linux understanding, competitive analysis, home security systems, bash scripting, process improvement, problem solving, Jasper Reporting
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