Nancy Silva Email Address

First Vice President Loan Operations

BayCoast Bank is a bank that provides banking services, insurance, and investment services in Massachusetts and Rhode Island.

-Highly responsible and multi-talented team player with significant experience in Banking Operations -Self-Motivated and well-organized professional with strong leadership qualities -Deep Knowledge of Core Banking Systems; utilized this passion to achieve loan system’s full operational capacity to efficiently manage and process loans -Record of promotion to positions with increased responsibility -Demonstrated resourcefulness during challenging work situations -Accustomed to meeting strict deadlines and producing high quality work in a high-pressure, fast paced environment -Possesses comprehensive expertise in the following areas: a. All aspects of servicing including investor reporting, GL reconciliations, and system functionality as it pertains to deposits, commercial, residential, and consumer loans b. Operations management including problem resolution, staff training, and streamlining work-flow c. Outstanding interpersonal communications d. Excellent customer service/customer relations skills