Kevin Monk Email Address

Chief Executive Officer

Ao.com is an Online Retailer of Appliances and Consumer Electronics.

A driven senior executive with a proven track record in operating within high growth environments. A strategic pragmatic operator with international experience and commercial acumen, able to craft strategies and manage the plan through to delivery. A track record of building high performance teams who are committed and motivated whilst creating a winning and inclusive culture. Experienced across the whole business value chain from first click to last mile fulfillment, able to work in Digital and Physical worlds. Comfortable in a founder driven based business or a more corporate structure I am able to maximize value through operational and commercial analysis of how best to achieve the organisations goals. I believe that people within any organisation are the biggest asset, and with a combination of a great culture and a solid strategy, business growth and great results can be achieved. I actively ensure that my team engage in personal and professional development and feel positive about their position and progression, whilst also continuing my own progression. I have over 14 years experience in high growth online retail and understand from experience that the retail environment is a constantly changing and highly dynamic environment. I believe we must keep the customer at the center of decision making to create advocates for the business to further drive growth. Specialties: Business Process Re-Engineering Business Model Mapping Business Strategy Business SWOT Analysis CIMA Qualified & Finance Literate Customer Service Excellence Customer Centric Strategy Organisational Structure Design and Change Management Operational Management Contact Center Operations Commercial Analysis Growth Management & Business Planning International Roll Out and Business set up Supply Chain Management P&L Ownership and Management People Management