Kimberly Boyle Email Address
@amriglobal.com
Independent Consultant
AMRI partners with the pharma and biotech industries to improve patient outcomes & quality of life through solutions in discovery, development & manufacturing.
•Twelve full life cycle Siebel implementations, consisting of multiple phases, using the Sales, Service, Call Center, Field Service, Partner Manager, eSales, eChannel, and eCustomer applications. •Ten years progressive responsibility and experience in Information Technology, Customer Relationship Management, Partner Relationship Management, and Siebel Implementations. •Reputation for exceeding customer expectations, as evidenced by numerous long term, repeat clients. •Extensive requirements gathering, analysis, and design experience for packaged implementations. •Siebel Certified and Microsoft CRM Certified Consultant. •Strong knowledge of Object-Oriented Analysis and Design concepts and techniques. •Highly organized with strong coordination abilities. •Effective with customer communication, interaction, and issue resolution. •Proven track record of troubleshooting complex issues and creative problem solving. Specialties: Siebel, Microsoft CRM, Customer Relationship Management, Partner Relationship Management
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