Senior Director, Customer Experience
Since 2011, small businesses and individuals have been blown away by our great prices and huge selection of more than 1 MILLION industrial supply products. Plus, they Eve enjoyed how easy it is to do business with Zoro and the quick delivery we offer. And did we mention our terrific team of dedicated customer service professionals
I have been designing web interfaces for about 15 years, first as a hobby to support personal projects, later as a service to friends and family, and, for the last decade, as a career professional with experience working in-house and, most recently, as a consultant. I am constantly learning and assimilating new skills and tools with the aim of not only staying current in an ever-changing industry, but also to provide the most comprehensive support to my clients and coworkers. My primary passion is information architecture, or the design of intuitive, well-organized navigation systems from clean, well-structured, and consistent data frameworks (nerd alert), but I also love and have deep experience in the practices of interaction design, user research, and usability testing. I have been fortunate enough to work with, learn from, and influence a range of companies big and small, including McMaster-Carr, Bose, GoPro, Serena & Lily, Holly Hunt, PacSun, Bob's Stores, Eastern Mountain Sports, Samsonite, and ModCloth. Online portfolio: http://www.matthewdeming.com/ This site is password protected. Please email matt.deming@gmail.com to request access.
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